This is a very belated thank you for ensuring mum and dad’s move to Cobram was stress free. We greatly appreciated all the help that you gave us. Nothing was too much trouble for you and you allayed any problems or fears quickly, efficiently and sensitively. Thank you very much.

Could you also pass on to management our appreciation to Rod and Peter [and his helper]. Rod was aware that mum was very ‘fragile’, when he came to pack boxes the day before the move.... 56 years in the one house can have this effect. Rod’s empathetic nature lulled mum into a more positive frame and helped her face the days ahead.

On moving day, Peter and his helper were absolutely fantastic. They had the wettest October day in 35 years to move my parents and not once did they grumble! Peter soon became aware of my mother’s anxiety and my father’s confusion levels and gently worked with them to ensure they were happy. He became like one of the family looking out for both of them. At Cobram, he did that little bit extra to cater for people in their 80s and provided them with organisational strategies to enable them to unpack effectively over the following weeks. His manner and organisation was  impeccable. His follow up phone call a couple of weeks after the move to check on mum and dad’s happiness was icing on the cake.

What a team you have at AMAX.. you are all worth bottling! Thank you all for providing my parents with a professional, caring transit which has allowed them to ease into their new home with a little bit more confidence and hope.

Regards

Gwen